Voice Ordering: Answer the Phone When Nobody Can

Every venue that takes phone orders loses some. Not to a competitor — to a ringing phone nobody could reach at half seven.

Mosey AI Voice answers it.

What it does

A customer rings, an AI voice takes the order against your live menu, confirms it back, and it lands in your kitchen display like any other. No app for the customer, no new number to advertise, no training for staff.

It reads the menu you already have, so it knows what you sell today and what you have marked unavailable. It does not invent dishes and it does not take an order for something you are out of.

Why the phone still matters

It would be convenient to say the phone is dead. It is not. Older customers, large orders, awkward substitutions and anyone whose hands are full all still ring — and a phone order is your highest-margin channel, because there is no marketplace between you and the person paying.

The problem was never that the phone is a bad channel. It is that the phone competes with the counter, and the counter wins.

What it costs

0.5% on top of the normal order rate, and only on orders the voice actually captured. A collection order taken by voice is 1.5% + 0.5%; one taken in the app stays at 1.5%.

That is deliberate. You are charged for the calls it converted, not for having it switched on, so a quiet month costs you nothing extra.

What it does not do

It does not handle bookings, complaints or questions about allergens — those go through to you. It is an order-taker, not a receptionist, and a system that pretends otherwise is one that eventually tells a coeliac something it should not have.

Setting it up

1. Get your menu right first. The voice can only sell what the menu says, so a stale menu is a stale phone line. Photograph it and let the scanner do the work if it is not on Mosey yet.
2. Mark items unavailable as they sell out, the same way you would for the app.
3. Set the hours it should answer — usually your busiest, not all of them.
4. Ring it yourself and try to confuse it before a customer does.
5. Watch the first week's orders in the kitchen display and correct anything the menu got wrong.

What it connects to

• Menus — the voice sells from your live menu, so the menu is the product.
• Order Ahead — a voice order is a collection order and behaves like one.
• The kitchen display — where it lands, alongside everything else.
• Loyalty — a recognised caller earns on a phone order the same as in the app.