Take Payments In Store with Mosey Pay at 1.5%

Mosey Pay is paying the bill in the venue, from the customer's phone, with a card they already saved. It runs at 1.5% commission — the same rate as Order Ahead — and it is the only Mosey payment that carries no customer booking fee at all.

How a payment happens

There are two ways round, and you can use either.

Staff-initiated. Your till shows a Take Payment screen. Staff enter the amount and the customer's short code, the customer gets a confirmation prompt on their phone, and they approve it. The bill is paid without a terminal changing hands.

Customer-scanned. You show a QR for the amount, the customer scans it and confirms. Useful at a counter, or when the customer would rather not read a code out.

Either way the customer is confirming a specific amount on their own device, with their own card. Nothing is charged without that confirmation.

Why it costs less than the alternatives

1.5% is deliberately the same as Order Ahead, because a customer paying at the counter and a customer collecting an order should not cost you different amounts. And unlike every other paid product on Mosey, there is no €1.29 booking fee on an in-store payment — the customer pays the bill and nothing else.

• 1.5% commission, plus 23% VAT on that commission
• No booking fee for the customer
• 0% on tips — every cent reaches you
• Stripe's card fee passed through at cost

Tips go to your staff, in full

Customers can add a tip when they confirm. Mosey takes nothing on tips — not a reduced rate, zero — so 100% transfers to the venue. That is a deliberate brand promise rather than a promotional rate, and it is worth telling your staff about.

Loyalty and memberships work at the counter

A Mosey Pay payment records a loyalty visit automatically, so your programme runs at the till without staff doing anything or a customer producing a card.

Membership benefits apply too. If a member's plan carries a standing discount, it comes off the bill at the counter the same way it would in the app.

This is the part that makes an in-venue payment worth more than the card machine beside it: the payment is attached to a person you can recognise, reward and reach again.

Safeguards

Payment codes are short-lived and single-use. A staff member entering a code that does not exist, or belongs to somebody with no saved card, gets the same unhelpful answer either way, so the till cannot be used to work out who is or is not a Mosey customer. Confirmation always happens on the customer's own device.

What it costs

Commission	1.5% plus 23% VAT on the commission
Customer booking fee	none
Tips	0% — paid to you in full
Stripe card fee	passed through at cost
Monthly fee	none

Setting it up

1. Connect Stripe from Business Info → Account Setup.
2. Open Take Payment on your dashboard — this is the till.
3. Run one payment on your own phone so you have seen both the staff and customer sides once.
4. Show your floor staff the code flow. It is the only part that involves them, and it takes a minute to teach.
5. Turn on loyalty if you have not, so counter payments start counting towards it immediately.

What it connects to

• Loyalty — every in-store payment counts as a visit automatically.
• Memberships — member discounts apply at the counter as well as in the app.
• Order Ahead — the same 1.5%, so counter and collection cost you the same.
• Ratings and Gold — a customer who paid through Mosey is far more likely to rate you, and ratings are what earn the Gold mark.