Mosey Queue: Manage Walk-Ins Without a Booking System

Not every place takes bookings, and plenty that do still live or die on the walk-in. Mosey Queue is the door, and it is free on every tier — including free, and without turning reservations on at all.

How it works at the door

A guest scans a code on the way in and joins the queue from their own phone. No app, no account, no download. They enter a name, a number and a party size, and they get a message when the table is ready.

They can then go for a pint next door instead of standing in your entrance, which is better for them and considerably better for the twelve people trying to get past.

What you control

• Typical wait per party, so the estimate the guest sees is yours rather than a guess
• A maximum queue length, so you stop taking names you cannot honour
• Pause, for when the kitchen is under and the honest answer is not tonight
• Join-ahead, letting people join from up to an hour away, or not

Every one of those is a way of saying no gracefully, which is the part of running a door that software usually gets wrong.

Why the estimate matters more than the queue

A guest told "about forty minutes" who waits thirty-five is happy. A guest told "shouldn't be long" who waits thirty-five is angry. Same table, same wait, entirely different review.

The estimate comes from your typical-wait setting and the parties ahead of them, so it moves as the room does.

It works on its own

This is the part worth being clear about: Queue is not a reservations feature with the price hidden somewhere. A chipper, a coffee shop or a pizza place that has never taken a booking and never intends to can run the queue and nothing else, at no cost.

If you do take bookings, the queue sits beside them — the walk-in reserve you hold back is respected, so a queue cannot eat the tables you have already promised.

Setting it up

1. Enable the queue from your dashboard. It appears as its own section.
2. Set your typical wait per party. Be honest; the estimate is the whole product.
3. Cap the queue at the number you can actually clear.
4. Print the code and put it where people arrive, not behind the host stand.
5. Try it yourself at a quiet hour so staff have seen the flow once.

What it connects to

• Reservations — the queue respects the walk-in capacity you hold back for it.
• Mosey Pay — the table pays at 1.5% without moving to a till.
• Loyalty — that payment counts as a visit automatically, so a walk-in becomes a regular.
• Ratings — a guest who was told the truth about the wait writes a different review.